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Thursday, March 16, 2017

Exchange PDF Attachments Sent Externally From Outlook Are Garbled

In our ongoing Lotus Notes to Exchange 2016 migration, we've had reports of outgoing PDF attachments from Outlook being garbled on the recipient end, which was confusing because they would work fine coming from Notes. It was hit or miss (not affecting every recipient) so it was a little tough to track down.

The received PDF would look like so:

Garbled PDF Attachment

Turns out, the solution was pretty easy (once I realized what was happening).
The migration tool carried over the contacts from Notes to the users' Outlook, and it seems that some contact entries were corrupted.

The Fix:

Have the user delete and recreate the contact, if they have it in their contacts list.

-or-

Have the user clear the recipient from their autocomplete entry, and manually type in the email address and resend the message with the PDF.

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